Return and Exchange Policy
General Policy:
The Shop.MDAnderson.org will gladly exchange apparel purchases for different sizes and colors within 30 calendar days from the original purchase date. We accept both exchanges and returns, but we do not provide online-store credit.
Shipping Costs:
- Exchanges: Customers are responsible for shipping costs.
- Defective or Incorrectly Shipped Items: We will waive shipping charges. If the product is found not to be defective, return shipping fees will apply both ways.
Procedure:
- Mail or In-Person Exchanges:
- Address: 8080A El Rio, Houston, TX 77054
- Include your name, order number, and mark it as a return or exchange including desired size(s) for exchange.
- Processing Time:
- Mail returns and exchanges take 5-7 business days.
- In-person exchanges take approximately 10 minutes and are by appointment only.
- Inspection for Defective Items:
- We will inspect returned items. If defective, a replacement will be provided.
- Non-defective items will incur return shipping fees and be sent back to you.
Contact Us:
- To initiate a return or exchange, complete the "Contact Us" form on our website, or call us at 800-231-1580.
- For in-person exchanges at El Rio, schedule an appointment by letting us know your preferred date and time.
- Office hours: Monday to Friday, 8:00-11:30 AM and 1:00-3:30 PM (excluding holidays).
Note: Gift shops will only process even exchanges for the exact same item and color, just in a different size. They will not provide any refunds for items bought online.